Customer Support
At NameRetailer, we are committed to providing top-quality support to our customers. Whether you need assistance with a technical issue, have general inquiries, or require specific information, our dedicated support team is here to help.
We currently offer email-based support only, ensuring that all queries are properly documented and addressed efficiently by our expert team.
1. How to Reach Us?
For a smooth and hassle-free support experience, please use the appropriate email address based on your query type:
📌 Technical Support: techsupport@nameretailer.com
📌 General Support: support@nameretailer.com
📌 Information & Inquiries: info@nameretailer.com
Using the correct email address will help us resolve your queries faster and more efficiently.
2. Types of Support We Provide
a) Technical Support
If you are facing any technical issues, such as:
✔ Website errors or access problems
✔ Payment processing issues
✔ Problems with order confirmations or invoices
✔ Any other website-related technical glitches
📩 Email us at: techsupport@nameretailer.com
Our technical team will investigate and get back to you with a solution at the earliest.
b) General Support
For non-technical queries, such as:
✔ Questions about our services
✔ Assistance with an existing order
✔ Refund and billing inquiries
✔ Account-related concerns
📩 Email us at: support@nameretailer.com
Our general support team will address your queries and provide you with the necessary guidance.
c) Information & Business Inquiries
For any general information about our company, services, or partnerships, reach out to us at:
📩 Email us at: info@nameretailer.com
If you’re a business partner, journalist, or looking for collaboration opportunities, we’ll be happy to assist you.
3. Response Time & Working Hours
We aim to respond to all emails as quickly as possible. Our typical response times are:
⏳ Technical Support: 12-24 hours
⏳ General Support: 24-48 hours
⏳ Information & Inquiries: 48 hours
Our support team operates Monday to Friday, excluding major public holidays. However, we strive to address urgent technical issues as soon as possible.
4. Frequently Asked Questions (FAQs)
Q1: Do you provide phone or live chat support?
No, at this time, we only offer email-based support. This allows us to properly document and track every query, ensuring a more efficient resolution.
Q2: How can I check the status of my support request?
Once you send an email, our system automatically generates a ticket. We process all requests in the order they are received. If your issue is urgent, mention “URGENT” in the subject line of your email.
Q3: I haven’t received a response yet. What should I do?
Please check your spam/junk folder, as our emails may sometimes land there. If you still haven’t received a response within the expected time frame, kindly send a follow-up email.
Q4: Can I get support outside of business hours?
You can email us anytime, and we will get back to you during our working hours. We try our best to respond as quickly as possible, even during weekends for urgent technical matters.
5. Our Commitment to Excellent Support
At NameRetailer, we take customer satisfaction seriously. Every query is handled by our dedicated team, ensuring you receive accurate, timely, and professional responses.
We appreciate your patience and cooperation, and we are always here to assist you with any concerns.
6. Contact Us
📩 Technical Support: techsupport@nameretailer.com
📩 General Support: support@nameretailer.com
📩 Information & Inquiries: info@nameretailer.com
🌐 Website: www.nameretailer.com
