Refund Policy
At NameRetailer, we strive to provide a smooth and transparent experience for all our customers. Our services are designed to ensure quality, and while we do allow refunds in specific cases, it is important to understand our policies before making a purchase.
We request you to carefully read our refund policy to avoid any misunderstandings. By using our services, you agree to the following terms and conditions regarding refunds.
1. Refund Eligibility
A refund will only be granted if your request is denied by the site owner. This means:
✔ You submit a request for our service.
✔ The site owner reviews your request within 1 business day.
✔ If the site owner rejects or denies your request, we will issue a refund.
If the site owner denies the link placement within 1 business day, your full amount will be refunded automatically. The refund will be processed back to your original payment method.
2. No Refunds After Link Approval
Once the site owner has approved your request, the process is considered final and non-reversible. After approval:
- The service has been successfully delivered, and no further refunds will be granted.
- Even if you change your mind later, we will not be able to issue a refund.
- We encourage customers to make informed decisions before proceeding with their purchase.
Since our service involves digital transactions and approvals, it is not possible to revoke or undo a completed process. Therefore, all sales are final once the link is approved.
3. Refund Processing Time
If a refund is approved (due to site owner denial), it will be processed as follows:
- Refunds are typically issued within 3-5 business days after approval.
- The amount will be refunded via the same payment method used for the transaction.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
If you do not receive the refund within the expected time frame, please check with your bank or payment provider before contacting us.
4. How to Request a Refund?
If your link request is denied and you believe you are eligible for a refund, please follow these steps:
Step 1: Contact Our Support Team
📧 Email: support@nameretailer.com
📞 Phone: [Your Contact Number]
Step 2: Provide the Following Details
- Your Order ID
- Payment Details (last 4 digits of card/PayPal transaction ID)
- Reason for the refund request
- Any additional information regarding your order
Our support team will verify your request and process the refund accordingly.
5. Important Notes
- Refunds are only applicable if the site owner denies the request within 1 business day.
- If the site owner approves your request, the order is final, and no refund will be issued.
- We do not offer refunds due to personal reasons, change of mind, or late cancellations.
- Refunds may take additional time depending on your bank’s policies and processing speed.
- If you experience any issues, please reach out to our support team before disputing a transaction with your bank or payment provider.
6. Dispute Resolution
If you believe your refund request was unfairly denied, you may escalate your case by contacting our customer support team. We will review your case and provide a final decision based on our refund policy.
We are committed to providing a fair and professional service, and we appreciate your cooperation in understanding our policies.
7. Contact Us
For any further questions regarding our refund policy, feel free to reach out:
📧 Email: support@nameretailer.com
